Business Design Centre, London
24th - 25th April 2019

Workshop: Ultimate Millennial Unified Retail Journey

Wednesday 14th March, 10:00-11:30 - M20/20 Backstage

Join senior-level executives for a delicious brunch after the keynotes on day one at M20/20, hosted by Salesforce. Network with your peers and contribute to the conversation around what the ultimate millennial unified retail journey is.

Salesforce is the global leader in customer relationship management (CRM). Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way.

Workshop: How Weather and AI can predict consumer behaviour

Tuesday 13th March, 10:00-11:30 - M20/20 Backstage

Weather is the most primal, universal factor in consumer decision making. Its impact on the retail sector is unparalleled; from sales and operations, to marketing and the consumer. Yet it is often dismissed as a force over which we have little control. Join us for a private executive workshop where we will share how leaders in retail are using AI and data to both mitigate the vast risks of weather variations and leverage the huge opportunity. Attendees will get a first look at a Retail Industry Impact report, and learn how to optimise the consumer experience from demand planning, to store optimisation, and AI advertising. Harnessing the power of these insights is the easiest way to get real-time and actionable context behind how your customer feels and ultimately behaves.

Roundtable: Driving Sales at Scale - Shaping your Future Influencer Marketing Strategy

Tuesday 13th March, 14:30-16:00 - M20/20 Backstage

The average consumer now spends 5 hours per day on mobile and 70% of the fashion purchases they make have at least one mobile touch point, making cross-channel social shopping and mobile traffic a key driver for all brands looking to capture consumers’ attention and dollars.

The brands and retailers who are setting themselves apart have adapted their marketing strategies in-step with the rapid evolution of consumer behaviour. The influencers who consumers are following and engaging with from their mobile devices are now retailers’ best (and most vital) sales tools.

Workshop: Authentic Conversations in an Age of Anticipation

Wednesday 14th March, 14:30-16:00 - M20/20 Backstage

This private executive Workshop will delve into how you can anticipate consumers needs and win them with the content they trust. All attendees will be given a free research report into consumer trends on the evolving shopper journey.

Why does Bazaarvoice exist? Oddly enough it’s all about consumer confidence. We exist to give consumers confidence at multiple decision points when shopping for a product or service. Whether during initial research, product comparison, or the final decision to purchase, the consumer needs the confidence that he/she is making a “smart” buy.

Open Workshops: China Digital - 5 Effective Strategies for Brands

Tuesday 13th March + Wednesday 14th March, 13:00, 14:00 15:00 and 16:00 Hot Pot Digital Booth T1.1

Over the last 5 years, Chinese digital platforms have developed to deliver one of the most frictionless consumer experiences of any major global market. In particular WeChat has changed the game in combining social, messaging, payment, commerce and app functionality into a single location used by over 900 million Chinese consumers. In other areas mobile, AI, VR and offline retail are combined in ways not yet experienced in Western markets. Yet these tools are seldom leveraged to their full effect by global brands in the China territory. As a follow up to the session, Hot Pot’s leadership and strategy team will also be running 20 minute China brand and digital workshops each hour on the hour from at stand T1.1 to help attendees build on the learnings from the keynote.

The Curated Exhibition

13th & 14th March 2018, 09:00-17:00 - Old Truman Brewery

Take your time to experience our immersive exhibition and meet with a curated collection of solution providers. Over 60 companies will be showcasing their latest platforms, solutions and innovations in each area of the M20/20 programme of content including marketing, AI, advertising, e-commerce, payments and social. You’ll be guaranteed to leave with new ideas and fresh contacts, to transform the way you do business.

New exhibitors this year include: Emarsys, Klarna, Blippar, Noto, Channel Advisor, Dynamic Yield, Bazaarvoice, Hot Pot Digital and many more. See full list here.

M20/20 Ones-To-Watch Awards

Tuesday 13th March, 16.50 - Old Truman Brewery

The MOWAs have been launched to celebrate the companies within our eco-system that are adapting, evolving and innovating to cater for the demands of today's consumer. The six award categories recognise excellence in the market, acknowledge those embracing the evolving commerce landscape and building new brands, solutions, campaigns, technologies or platforms that are enabling change. Whether you are an established brand or retailer who has managed to reinvent your strategy to stay relevant, an innovative and disruptive start-up or a genius solution solving today's challenges, the MOWAs want to hear from you.

M20/20 Retail Tech Top 50

13th & 14th March, 09:00-17:00 - Old Truman Brewery

FUTR will be compiling the definitive guide of Europe's top 50 early-stage companies. From supply chain to product design and mobile to store experiences, our list provides an up-to-the-moment lens into the future of retail through the eyes of the most innovative startups.

The Retail Tech Top 50 list is judged by a curated panel of experts leading stores, brands, press outlets and agencies. It draws on M20/20’s insights into the future of retail and consumer-facing commerce.

M20/20 Debut After-Party

Wednesday 14th March, 19:00-23:00 - Beach Blanket Babylon - Shoreditch

You are also welcome to join us for our very first M20/20 after-party, in partnership with Oblique Life from 7pm at a venue nearby. There will be complimentary drinks for the first hour, live entertainment, and undiscovered music acts.

You do not need to RSVP for this event so just turn up at the venue and say you're a guest of FUTR to gain access.

Accenture Consumer Tech Awards

Wednesday 14th March, 17:00 - Old Truman Brewery

The Accenture ConsumerTech Awards recognize and reward early-stage innovators that are pushing the boundaries to better engage with the millennial consumer in the Automotive, Consumer Goods & Services, Retail and Travel industries.

The awards are part of a continuing series that appear at FUTR Summits, where Accenture is the headline sponsor.

With the explosion of new technologies emerging across consumer industries, the awards recognize excellence in customer experience and personalization, and innovative ways to increase sales revenue, improve product sourcing and delivery or enable a more digital workforce.

The winners for the Europe 2018 Awards are:
Millennial Consumer: Blippar
Millennial Shopper: Spoon Guru
Millennial Traveller: WayBlazer

Speaker & VIP Party, Getty Images Gallery

Monday 12th March | 18:00-20:00 - Getty Images Gallery INVITE-ONLY!

We would like to invite all our speakers and members of the VIP programme to join us for an exclusive evening reception the day before the summit begins. Enjoy a champagne reception, canapes and a chance to view the Getty Images Gallery’s latest exhibition collection – Female Gaze.

Delicious Tasters and Samplers - Try something new!

13th & 14th March – The Old Truman Brewery

At M20/20 we believe in and support brands who hold the true values of today’s consumers - authenticity, quality and originality. We are excited to welcome a number of fantastically unique brands, who will all be offering free samples for you to experience. Choose from guilty-free MIND snacks, luxury contemporary chocolates or a cheeky whiskey cocktail!

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The FUTR is here. M20/20 expands into FUtureTRends; the year-round conversation on the future of consumer-facing commerce.

In 2015 we created our vision for a new type of event. Millennial 20/20 was disruptive, both in terms of format and content. We were quick to identify the rapidly-changing consumer landscape driven by the digitally-savvy, mobile-first, tech-native millennial generation. Our vision was to bring together brands and retailers with the latest solutions and innovations able to meet these needs and transform each part of the customer journey.

After our successful launch in London, demand from our community took us all over the world, hosting summits in Singapore, New York and Sydney in just 18 months.

Over this time, we witnessed multiple trends, technologies, innovations and business models that held the potential to disrupt the way brands and retailers operate. It became apparent that these changes were moving at a much faster pace than we ever imagined. While still driven by empowered consumers, we identified trends that were in the near-future that we wanted to bring to life through our events.

FUTR is our own evolution. FUTR is actively engaged in next-generation commerce. FUTR is the must-attend event to identify what’s next.

The FUTR is here.

This isn’t just a conference and exhibition. FUTR is an authentic global community for those who want to stay at the cutting-edge of insights, technology and solutions. The move to FUTR is not only a change of name, but a new commitment to year-round conversation for analysis and insight-sharing. A watering hole for the future-focused leaders who want to see “what’s next”, understand how to bridge ‘the gap between now and next’, while carrying forward authentic values with no baggage. FUTR is both cross-industry and global. We strive to find the lessons from across the globe to inspire and mobilise leaders as they seek to connect with today’s consumer.

M20/20 was the launch pad for us to understand this space; to listen and learn what leaders and innovators really want. FUTR is the next chapter.

Whether it’s accessing brand-new content at one of our summits, attending insightful roundtables and workshops, or gaining knowledge from our newly-launched research platform FUTR Insights; we want you to be part of FUTR for all Future Trends.

View The Retail Tech Top 50 List

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