FUTR Digital
Experience 2020
Online 4th - 6th November

Contact Us Join Mailing List

2020 Digital Agenda



GMT = Greenwich Mean Time
GST = Gulf Standard Time - Middle East
EST = Eastern Standard Time
SGT = Singapore Time

14.25 SGT | 10.25 GST | 06.25 GMT | 02.25 EST
14:25 - 14:30 - Stage 1

WELCOME ADDRESS
WELCOME - FUTR Group


 

14.30 SGT | 10.30 GST | 06.30 GMT | 02.30 EST
14:30 - 14:45 - Stage 1

RETAIL
Information overload

PRESENTATION

Transparency is key to retail in 2020 and beyond. Telling customers how it is and managing their expectations improves engagement and trust in the brand but consumers and users are constantly being overloaded with more and more information. How can retailers find the sweet spot of transparency without overloading their customers with unnecessary information?

 

14.45 SGT | 10.45 GST | 06.45 GMT | 02.45 EST
14:45 - 15:00 - Stage 1

RETAIL
Blended retail & design

PRESENTATION

Think brick & mortar is stuck in the past? Think again. How to have the best of both worlds by integrating emerging technology in-store with artificial intelligence, Internet of Things, smart mirrors and screens, visual search and chatbots to create a truly phygital space to exceed the expectation of today's digitally savvy yet demanding customer.

 

15.00 SGT | 11.00 GST | 07.00 GMT | 03.00 EST
15:00 - 15:30 - Stage 1

RETAIL
Starting a retail revolution

PANEL

What have we learned since the reopening of retail? How big was the e-commerce shift and where are those consumers buying now?

PT Matahari Department Store Tbk, Sreekanth Chetlur, Head of Digital & Member of the Board of Management

Landmark Group, Anil Konidena, Chief Executive Officer & Head of South East Asia

 

15.30 SGT | 11.30 GST | 07.30 GMT | 03.30 EST
15:30 - 16:00 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

16.00 SGT | 12.00 GST | 08.00 GMT | 04.00 EST
16:00 - 16:15 - Stage 1

CUSTOMER EXPERIENCE
Changing Landscapes

PRESENTATION

Why will sustainability be the driving force behind innovation in 2021 and beyond Covid? How do we ensure it is at the forefront of conversation to transform our businesses and workplaces? Collaborate, innovate and strategise.

ExxonMobil, Mabel Leung, Director - Asia Pacific Retail

 

16.15 SGT | 12.15 GST | 08.15 GMT | 04.15 EST
16:15 - 16:30 - Stage 1

CUSTOMER EXPERIENCE
Now you see me, now you don't - location technology & targeting

PRESENTATION

In the age of digital disruption, consumers are the ones rewriting how the marketing game is played. Relevance and personalization is increasingly important to effectively engage with the consumer through the purchase journey and location plays a very big role. To add to it, the demand for home delivery and e-commerce is booming as a result of current times. This is a not-to-be-missed opportunity for ecommerce retailers (both large and SME!). How is location playing a key role in relevant customer targeting, advertising, and creating hyper-personalized customer journeys? How can location help ease the complexity of last mile (and meter) and on-demand delivery in today’s world? In the age of the consumer the importance of a lasting online shopping experience and data learnings plays a key role.

 

16.30 SGT | 12.30 GST | 08.30 GMT | 04.30 EST
16:30 - 17:00 - Stage 1

CUSTOMER EXPERIENCE
I can't get no satisfaction - customer journey mapping

PANEL

As digital and technology evolve so does the customer journey, connect touch points both online and off to recognize how to build scale. How should you now be measuring true customer centricity? What internal buy in is required? If at first you do not succeed, try again.

Standard Chartered Bank, Millie Gillon, Managing Director & Global Head of CX

Holland & Barrett, Suha Shariff, Head of Strategy

Intersport, Constantine Gavrykov, Global UX/CX Director

 

17.00 SGT | 13.00 GST | 09.00 GMT | 05.00 EST
17:00 - 17:30 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

17.30 SGT | 13.30 GST | 09.30 GMT | 05.30 EST
17:30 - 17:45 - Stage 1

RETAIL
The great migration

PRESENTATION

Is moving to online channels always the best choice? Were digital natives better prepared for the COVID-19 crisis or did they simply have better tools (and marketers!) at their fingertips. Join this session for the answers on how, when and why traditional retailers should make the great move to eCommerce.

Nationwide & ASOS, Rita Clifton CBE, Non-Executive Director

 

17.45 SGT | 13.45 GST | 09.45 GMT | 05.45 EST
17:45 - 18:00 - Stage 1

RETAIL
AI in retail overdrive

PRESENTATION

Integration of machine learning with data, innovation and IT for the future of retail

 

18.00 SGT | 14.00 GST | 10.00 GMT | 06.00 EST
18:00 - 18:30 - Stage 1

RETAIL
The winning formula

PANEL

Grocery & retailers winning in the Covid environment - lessons, changes & the future

X5 Retail Group, Vladimir Salakhutdinov, Director, Strategy

FOODPANDA, Monika Mikusova, Director of Marketing for APAC

 

18.30 SGT | 14.30 GST | 10.30 GMT | 06.30 EST
18:30 - 19:00 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

19.00 SGT | 15.00 GST | 11.00 GMT | 07.00 EST
19:00 - 19:15 - Stage 1

OMNICHANNEL
The only way is omni...or is it?

PRESENTATION

Omnichannel was last year's buzzword- a smooth and seamless experience across touch points was the key to success. Which brands/retailers achieved this to unlock premium value across the board and how? Has COVID-19 shifted the balance to online-only strategy?

 

19.15 SGT | 15.15 GST | 11.15 GMT | 07.15 EST
19:15 - 19:30 - Stage 1

OMNICHANNEL
Shopping on the feed

PRESENTATION

Technology to assure content and messaging drive commerce

 

19.30 SGT | 15.30 GST | 11.30 GMT | 07.30 EST
19:30 - 20:00 - Stage 1

OMNICHANNEL
Multichannel or multiexperience

PANEL

Does omnichannel strategy neglect the "how" of customer experience? Creating a seamless omnichannel strategy across channels responds to "where" customers are but the channels themselves aren't the end of the story. Shifting to a multiexperience strategy to truly ensure that the customer journey is seamless, no matter where they interact with the brand.

Mattel, Inc, Elisa Pogliano, Digital Transformation Leader

Booking.com, Vikas Bhola, Regional Director - South APAC

 

20.00 SGT | 16.00 GST | 12.00 GMT | 08.00 EST
20:00 - 20:30 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

20.30 SGT | 16.30 GST | 12.30 GMT | 08.30 EST
20:30 - 20:45 - Stage 1

RETAIL
Survival of the fittest - instore retail strategy

PRESENTATION

Adapt to survive. How are retailers introducing new in-store concepts to enhance customer experience and drive revenue? Make it clear that you understand customer behaviour by making your stores an extension of customer lifestyle with in-store co-working spaces, flexible layouts, hyperpersonalisation and even manless stores that make shopping more efficient than ever.

Shell, Joerg Wienke, Global Head of Marketing - Shell Retail

 

20.45 SGT | 16.45 GST | 12.45 GMT | 08.45 EST
20:45 - 21:00 - Stage 1

RETAIL
Becoming a champion in Online-to-Offline

PRESENTATION

How brands can learn to move towards frictionless commerce vs Omni Channel retailing. The new frictionless retail experience that Covid has taught us we need to get up to speed with.

 

21.00 SGT | 17.00 GST | 13.00 GMT | 09.00 EST
21:00 - 21:30 - Stage 1

RETAIL
Starting a retail revolution - world class

PANEL

Creating stores that meet the needs and expectations of your cross-border customer. From multi-language to multi-currency, ensure that your customers receive the same high-standard of experience, no matter where they shop in the world. What have we learned since the reopening of retail? How big was the e-commerce shift and where are those consumers shopping now? Online and social shopping

HEMA, Richard Flint, COO & Executive Board Member

 

21.30 SGT | 17.30 GST | 13.30 GMT | 09.30 EST
21:30 - 22:00 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

22.00 SGT | 18.00 GST | 14.00 GMT | 10.00 EST
22:00 - 22:15 - Stage 1

CUSTOMER EXPERIENCE
Balancing humanisation and automation

PRESENTATION

How can retailers balance the need to create a strong personal connection to the customer with our increasing reliance on self-service and AI-driven technologies?

The Clorox Company, Jackson Jeyanayagam, Vice President & General Manager of DTC

 

22.15 SGT | 18.15 GST | 14.15 GMT | 10.15 EST
22:15 - 22:30 - Stage 1

CUSTOMER EXPERIENCE
Friction burn

PRESENTATION

Frictionless commerce wins all - but dont forget, payments are of the essence! Payments experience. How does it increase customer experience and improve profitability?

 

22.30 SGT | 18.30 GST | 14.30 GMT | 10.30 EST
22:30 - 23:00 - Stage 1

CUSTOMER EXPERIENCE
Customer experience under a crisis

PANEL

How to deliver the same, if not better, customer experience during periods of unprecedented periods of difficulty. What did we learn from Covid-19 to ensure that your brand can remain customer-centric at all times?

Pizza Hut, David Sturdee, Chief Customer Officer & COO - EMEA

Electronic Arts (EA), Rob Bullough, Director of Global Brand Marketing

 

23.00 SGT | 19.00 GST | 15.00 GMT | 11.00 EST
23:00 - 23:30 - Stage 1

NETWORKING
FUTR BREAKOUT ROOMS & 1'2'1 MEETINGS


 

Download Agenda


Please enter your email address below details to download the full agenda: